A 99.9% Server Uptime
We have set up our cloud website hosting platform using stable hardware components and heavily modified software. Our sysadmins have installed a customized version of SELinux on our physical machines to ensure utmost protection and reliability. We’ve set up a number of DoS prevention mechanisms along with powerful firewall software to make sure our internal network is impregnable and safe.
Our Linux cloud website hosting services plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you choose, our uptime guarantee remains the same.
A 99.9% Network Uptime
When you build your own cloud hosting system, it is important to also build your own network infrastructure. That’s why we set up a custom internal network in all our data centers. Relying on premium–quality Juniper routers and switches, our internal network allows for faster–than–the–speed–of–light data transmission rates and is fully redundant.
Thus, you will take advantage of a 99.9% network uptime in our USA based datacenter, in our United Kingdom based datacenter, in our Finland based datacenter, in our East Europe based datacenter as well as in our Australia based datacenter, regardless of which hosting solution you’ve chosen.
A 30–Day Money–Back Guarantee
Despite the fact that we have done just about everything to decrease all possible risks with our cloud hosting packages and even though we offer top–quality customer support, there are instances when the client is simply not pleased with what we have to offer. Or he wants to migrate to a more powerful web hosting solution, like a virtual private server or a dedicated hosting server.
That’s the reason why our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you’re not completely satisfied, you will get a reimbursement.
24/7 Technical Support
If you have a hosting firm, your customer service technicians are of great importance. This is the reason why we’ve diligently chosen a very accomplished team of technical support engineers, each with several years of expertise behind his back. Thanks to them, we offer 24x7 support with each of our web hosting plans.
And not only that, we offer a 1–hour response time guarantee. All technical support tickets are responded to in less than one hour and our average support ticket response time is under twenty minutes!