24/7 Customer Support in Cloud Website Hosting
The customer and tech support services for our cloud website hosting plans are round-the-clock, which means that you can forget all about waiting for several days so as to receive assistance. If you aren't our client yet, you can phone us, chat with a consultant or send an email. If you currently have an account, you'll be able to open a support ticket on top of the other three options for contact. You'll be able to choose the best way to contact us based on what your location is or what kind of device you're using. We can help you for more or less any hosting-related query that you may have or problem that you can encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even in such a case the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
We know how crucial it is to get timely support, especially if your site is not functioning effectively for some reason. All our semi-dedicated services come with 24/7 customer and technical support, thus if anything comes up, you can use various methods to let us know - phone line with a couple of local numbers globally, live chat, e-mail messages and support tickets. The first two choices are for billing, pre-sales and basic matters, so that if you don't have an account yet, for instance, you are able to receive more details about our services, or we will help you with less complex technical matters. The next two options are for solely technical problems or everything which is more time-consuming since it's much easier to track the correspondence between you and our technical support team. The warranted max answer time for them is merely 1 hour, the regular one - 15-20 minutes, therefore you won't need to wait for an entire day in order to receive assistance like you may have to do when using the services of various other service providers.
24/7 Customer Support in VPS Web Hosting
Each and every virtual private server plan that we offer features 24/7 customer and tech support, so if you experience any problem with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you'll be able to contact us anytime, even holidays and weekends. For your benefit, we offer different means of communication - telephone support with several local numbers around the globe, live chat, email messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech issues as it is much easier to monitor what's going on. The maximum warranted reply time for all the e-mail messages and tickets is an hour, however it hardly ever takes that long to get help. In case you add the Managed Services upgrade that we provide, our administrators can also assist you with any third-party software matters.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour max reply time warranty, you will enjoy prompt support when you purchase a dedicated server from our company. Our customer and technical support crews are online 24/7/365, which means that if you open a ticket through your billing account or you send an email about any problem with the server or the pre-installed software on it whatever the time of the day, you'll have a response within one hour, even during holidays. Our ticketing system is the better option if the issue in question needs longer time to be resolved or when it needs to be forwarded to our admins, as it is easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you'll be able to phone us or talk to a live representative employing our chat service. In case you include the Managed Services upgrade to your server plan, our admins can also support you with third-party software installation and troubleshooting and just like the regular support, this service is available 24/7 too.