A live chat is one of the many channels of communication offered by some website hosting companies as a part of their support service. Depending on the service provider, the chat can be used for pre-sales, billing and/or technical support. This way of communication is faster in comparison to a support ticket and it'll make it less likely to misspell or misunderstand a word in comparison to a call with a representative. Furthermore, if the problem that you experience needs some time to be reviewed and taken care of, you can do something else meanwhile instead of just waiting, as you'd have to do when you call. You can also take advantage of a live chat assistance service totally free as long as you have web access even when your web hosting provider is located in a different country and they do not have a local phone number that you can call.

Live Chat Support in Cloud Website Hosting

As a part of the support services that we provide for our Linux cloud website hosting services, you will find live chat support which is online 24/7, even on holidays. You will be able to contact us regardless of whether you already own an account or not, since we can support you with almost anything, ranging from giving you basic information about our solutions in case you are not a customer yet and you're interested in purchasing one of our plans, to helping you with setting up an email account in an email client. A part of the problems are more complex and time-consuming, and you will have to take advantage of the ticketing system that is incorporated into our Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on the live chat for a number of things.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we supply with all of our semi-dedicated services, you will be able to get the replies for any questions you have or get lots of troubles dealt with without delay. Our service is available every day, so you will be able to contact a representative even on weekends and holidays. In case you are not sure which package would be better for your web sites or if our state-of-the-art cloud hosting platform covers some system requirements, you can join our live chat before buying anything. If you are an active customer, you can find more info about account settings, billing issues as well as a variety of common tech problems you may encounter, for example when you cannot install an email account in a client on your PC. Our live chat will save you lots of time regardless where you are or when you contact us.