Should you ever face a problem with your site and be unable to deal with it on your own, ask the respective web hosting provider’s help desk support team to help you get the site back online. A speedy solution would be best, but a lot of companies answer within 24 hours or even more, especially if you’re doing business with a reseller. Even if your problem can be fixed easily, your site may not function satisfactorily or it may not be available whatsoever for a prolonged stretch of time, so you may lose potential customers as it’s quite unlikely that anyone will return to a website that’s faulty. With that said, you should make certain not only that you can reach your hosting provider, but also that they can reply and assist you in a timely manner. If an application update does not go as planned or if you delete something mistakenly, for example, the website must be restored swiftly in order to prevent extended unreachability.

One-Hour Response Guarantee in Cloud Website Hosting

Our guaranteed max reaction time for any client support ticket that you post or any email that you write is just sixty minutes, even in case you contact us during weekends and legal holidays. Whatever the nature of your inquiry or issue might be, we’ll help you straight away and will give you the necessary information to resolve any problem with your websites. The actual response time typically does not exceed fifteen to twenty minutes, which implies that you can forget about waiting for hours on end to get a problem sorted out or even worse than that – waiting a whole day only to receive an answer that more information is needed while nothing’s sorted out. We’ll assist you in a well-timed manner as we know how valuable time can be in the dynamic online age. The 60-minute reply guarantee applies to any technical or billing question that you may have connected to our Linux cloud website hosting services.

One-Hour Response Guarantee in Semi-dedicated Hosting

As we recognize just how essential it is to obtain quick assistance, we promise that you won’t ever have to wait around for more than 1 hour to receive an answer to any support ticket that you submit from your semi-dedicated server CP. In fact, you’ll rarely need to wait around for more than twenty-thirty minutes and this applies to any inquiry irrespective of its nature – billing, technical or general. Plus, our client and tech support staff is available to you 24x7, so even if you send a ticket during public holidays, you will always get a blazing-fast reply, which will include the answer to a query, the solution to an obstacle or the information necessary to solve an issue yourself – if there is something that you need to do on your end. If you use our services, you won't ever need to waste an entire day waiting around for an answer like you would with lots of other companies.