Although this isn't the most importantfactor to help you recognize a reliable cloud website hosting provider from a bad one and a reseller from a real supplier, having the option to call and talk to a live person is a sign that you are not using the services of a one-person company and that you can get in touch with somebody if you're looking for help. The telephone support for hosting services may range from basic to expert, thus the issues which can be resolved with a phone call vary depending on the supplier. In the general case, these matters are simpler and include billing or 1st level technical issues since more difficult issues usually need a support ticket where both you and the sysadmins can follow what's going on with a given situation. However, being able to call your supplier can save you lots of time and efforts for the countless small things that may eventually appear when you manage your hosting account.

Phone Support in Cloud Website Hosting

Our cloud website hosting packages come with phone support fourteen hours a day even on official holidays, therefore if you don't have an account yet, you will be able to call and find out more about our solutions or whether we meet the system requirements for your sites. For your benefit, we have local telephone lines in the U.S.A., Great Britain and Australia, so you are able to call the phone number which is nearer to you. If you are an existing customer, we can help you promptly with all the general and billing issues and with multiple tech matters to save you time and efforts - we are aware of the fact that sometimes it is more convenient to talk to a live person to get things done without delay. Of course, some problems cannot be managed on the telephone, so in such a case you're able to use our ticketing system.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there will always be someone to help you if you have any questions about the semi-dedicated server plans that we supply. Whether you wish to find out more about our plans, you have a billing issue or some general problem, you can give us a call. Despite the fact that some more technical issues may require a ticket to give some time to our technical support team to investigate, we are able to assist you with lots of tech questions over the phone as well, saving you time and efforts. As we have data centers on 3 continents - in the United States, Great Britain and Australia, we have local phone lines in all of these countries as well. If you are in another country, we have an international number where you're able to contact us.