Customer Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your support requests will be attended to in no more than 60 min after the ticket or email has been submitted. If your case needs additional assistance from a sysadmin, we’ll forward the trouble ticket or the email to the person in charge, in a timely manner and will leave a note to notify you that more time will be required for reaching the optimal solution. If you make use of our Optional Managed Services package, any of the server administration tasks included there will be carried out whenever you want.
A Premium–Quality Client Care Service
- We will be available to you 24/7/365 to reply to any enquiries that you may have related to our Web Control Panel and any of the apps that we have installed for you on the server. If you also require support tackling server admin procedures, have a look at our Optional Managed Services package, which includes backup disk space, Operating System updates every week, server monitoring and restarting procedures, plus installation and troubleshooting services.
A User–Friendly Help Section
Our Web Control Panel is installed by default for every Linux dedicated hosting server. Among its functions is a very handy integrated knowledge base that will guide you step by step on all the tasks that you can carry out. The majority of instructional articles also video versions that show all the tasks that you can carry out in a very illustrative way. You will find all the how–to articles and the video tutorials in the upper right corner of each Web Control Panel section.