Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • The Help Center section integrated into your Web Control Panel features a selection of help articles and commonly asked questions. Aimed toward resolving any common problem that you may stumble upon, they are contributed by our support team of experienced technicians.

  • Top quality support service

  • Instructional Videos

  • We have prepared a collection of educational video tutorials that detailedly demonstrate how to remedy a common problem connected to your Linux cloud website hosting services account. You’ll find the how–to videos in the Help Center section.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7–365 help desk service with a one–hour support ticket response guarantee. A group of competent techs will be online for you to attend to all the enquiries that you may have. During non–peak periods, a reply will be supplied within just 20 minutes.